FAQ

A: Before placing an order, you should browse or search for the item you are looking for on the website. Using the menus or search box will help you find the items to choose to purchase.

You can change the quantity you want to purchase by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added but you can increase should you wish to. You can then continue shopping or go straight to checkout.

A: Once at the checkout you can either checkout as a guest, or sign up for an account. It would be recommend to sign up for an account as it makes checking out easier next time by storing your billing and shipping addresses.

We never store your credit card details and Jewel Crystals Ltd. a very secure shopping experience, so you can shop with confidence.

A: Once at the checkout you you can also apply any discount codes here by entering the code at the checkout screen.

A: To find out more information on a product, click on the item to view the details or look at the items title. You’ll see measurements, dimensions and weights etc.

A: All deliveries are free within UK except when shipping internationally, in this instance, please email to request a price and advise of postal or zip code and we’ll advise the best possible carriage price and timeframes.

A: All major credits cards are accepted, also PayPal, we can also accept Bank Transfer, email sales@jewelcrystals.co.uk in order to do this.

 

 

 

A: Yes you can enter a different delivery address to your payment address.

 

 

A: Once you place your order, you’ll receive an order confirmation., you may need to check your junkmail. Please check all details for delivery address to ensure its correct as this is where your order will be dispatched to. If you spot a mistake please email sales@jewelcrystals.co.uk

A: If you just email us at sales@jewelcrystals.co.uk we will do our best to add them to the original order and will confirm depending on timeframes.

A: Usually not but we will try to offer a solution so please just email sales@jewelcrystals.co.uk to advise.

A: We use external couriers and delivery usually only takes a few days, in any instance tracking is provided.

A: We receive your order, you get an order confirmation emailed to you, we personally hand pick your item, wrap as safely and securely as possible, your carriage is booked, tracking is emailed, then the item is sent to you 

A: Yes this is no problem, we will gladly help to come to a resolution.

A: If your order has not been processed we should be able to cancel it before it leaves for dispatch. Please email sales@jewelcrystals.co.uk to advise and we’ll do our best to help. 

Yes an invoice will be emailed to you.

A: Please email sales@jewelcrystals.co.uk advising the date of purchase and your postcode and we’ll investigate and get back to you as soon as possible.

A: In the rare occasion you are not satisfied with your purchase, please email sales@jewelcrystals.co.uk explaining the reason you’re looking to return the item.

The buyer is responsible for paying for the safe return of the item. We recommend you send items back via tracked / signed for delivery as we can’t accept responsibility for lost items.

Please return to: Jewel Crystals Ltd., The Barn, 3 Stockley Lane, Oakenshaw, Co. Durham, DL15 0TG

If you would like an exchange, please ensure you have emailed prior and discussed an alternative. Provide details within the returned package.

A: Please email sales@jewelcrystals.co.uk along with a photograph and we’ll arrange for the return of the item and either refund or exchange.

A: Here at Jewel Crystals Ltd. we have a policy that ensures you can shop with real confidence, we always research our suppliers fully. We only deal with quarries and suppliers that have a strong ethical policy in place, we operate a fair trade policy. We also ensure that all products we source come from sustainable supplies.

A: At Jewel Crystals Ltd. we have a real passion for crystals, quality matters, why settle for anything less!? We only source the highest quality products and hand pick most items so that if we are happy then you the end customer are happy too. All of our items are authentic and of supreme quality and colouring and are all genuine.

A: If you can’t find an answer to your question above, please email  sales@jewelcrystals.co.uk we will reply to your email usually within a few hours or the following day at the latest, if you email on a Saturday or Sunday your email will be answered on Monday.